How to mention a user?
-> use "@" to mention a registered user
If you want to get your colleague’s attention (a registered Kanbanize user) on a specific topic or simply want to communicate via the card, you can use the “@” mention symbol.
Place it in the description, comment or subtask text box of any card in your account.
Once you type in “@“ → the system opens up a drop-down list with the names of all registered users in the account.
Select the user that you want to notify or approach and type your message.
The user who has been mentioned will receive an email with the following information (see Image 1):
1. Name of the Notifier
2. Card Title and Card ID
3. Card details
4. The message itself
If the Notifier clicks on the Card title ->this will redirect him to the Kanbanize account and the corresponding card will automatically open.
2. Use the default Notifications e-mail in the Comments tab of the Card
You can send emails directly from the Kanban card via the "Send as Email" option.
Open the Comment tab of the card and select "Send as Email" to open the email client mode of the card.
Use the drop-down menu in the "From" filed to select an email that your recipients will see.
The following email: firstname.lastname@example.org is a default e-mail address and no additional justifications are required.
You can send emails to anyone (external email and/or a registered user within the account).
IMPORTANT: If you send emails from email@example.com to external users and they reply back, their answer will be lost. The notifications email is used mainly for notifications purposes and communication inside the team (users registered within Kanbanize).
For more information, please read the following article: How to set up an Email Integration with Kanbanize?