How to mention a user?
There are two ways to notify Kanbanize users via the cards.
- use the @ symbol to mention a user
- use the default notifications e-mail in the Comments tab of the card
1. How to mention a user via the "@" symbol?
If you want to get your colleague’s attention (a registered Kanbanize user) on a specific topic or simply want to communicate via the card, you can use the “@” symbol.
Type the symbol in the card description; card comment or subtask text box of a card.
When you type in the “@“ symbol, the system opens up a drop-down list with the following options:
(1) Assignee: select this option to mention and notify the Card Assignee.
(2) Reporter: select this option to mention and notify the Card Creator.
(3) Board Members: select this option to mention at once all users assigned to the board.
Below Board Members, the system provides a list with the names of all users assigned to the board.
If you want to select a specific user, select their name and type your message.
What happens when you mention a user?
Every user that you mention in the card receives an email notification with the following information:
(1) Name of the Notifier
(2) Card Title and Card ID
(3) Card details
(4) The message itself
Note: If the recipient clicks the Card title (2), they will be redirected to the Kanbanize account and the corresponding card will automatically open.
2. How to contact a user via the default Notifications e-mail in the Card Comments tab?
You can send emails directly from the Kanban card using the Email option in the Comments tab.
Open the Comment tab of the card and press "E" to open the email client mode of the card.
Use the drop-down menu in the "From" field to select an email that your recipients will see.
The email address: email@example.com is a default e-mail address and no additional justifications are required.
You can send emails to anyone (external email and/or a registered user within the account).
IMPORTANT: If you send emails from firstname.lastname@example.org to external users and they reply back, their answer will be lost. The notifications email is used mainly for notifications purposes and communication inside the team (registered Kanbanize users).
Note: In case you want to communicate with non-registered users from the card and respectively keep your mail thread within the card Comments tab, you need to register a new Kanbanize email or integrate your own company e-mail address.
For more information, please read the following article: How to set up an Email Integration with Kanbanize?