Only users with "Account Owners" or "Make Payments" privileges in Kanbanize can downgrade their subscription.
You can downgrade only Monthly (pay as you go) recurring subscription plans at any given time from your Payment Panel.
You cannot downgrade the Annual (pre-paid) subscription plan and the Monthly (annual commitment) plan until the commitment expiration date.
Step 1. To downgrade your subscription, you have to log in to Kanbanize and click on your avatar at the top right side of your account interface. Select "Payment Plan" from the menu.
Step 2: Select the "Change Subscription" button.
Step 3: The next panel displays your current subscription details (img.1) Select the number of users you wish to have in total after the downgrade.
Important: If you want to decrease the number of users and select a lower tier, you first must delete or disable the users in your Kanbanize account that will no longer use the system in order to match the new number of licenses. Otherwise, you will get a notification message and the system will prompt you to do so. Disable the users from the Administration panel.
If you want to deactivate the Add-ons: Business Rules/Analytics/Single Sign-on(SSO) & 2FA, please uncheck the corresponding boxes. Define the number of Business Rules you wish to have in total after the downgrade. The new amount which is to be paid after the downgrade will be displayed under the Total Costs.
Step 4: To proceed with the payment and confirm the downgrade, click the Next Payment Details.
Step 5: Please make sure that your credit card details are up to date and click on Submit Payment.
Note: The new amount will be charged from your credit card on the next due date of your monthly subscription. The downgrade will be effective immediately upon submitting it in the Payment Panel.
After submitting the downgrade, you will get a system confirmation message.