What is an SPF record and how to set it up?
If you want to send emails directly from the comments section of the card to your customers, you have to include a Sender Policy Framework record (SPF) of our domain in your email server.
The SPF was designed to prevent fraudsters from using legitimate email addresses to send spam or other fraudulent emails. Creating an SPF record allows you to specify which servers can send emails on your behalf and helps prevent these emails from getting caught in recipients’ spam folders.
To send comments as emails from the Kanbanize cards, you will need to add the following details to your SPF record in order to prevent other side spam filters catching your email:
Your full SPF record should look something like this:
v=spf1 +a +mx include:mail.kanbanize.com ~all
The SPF record must be added as a TXT record.
If you're having trouble setting up your SPF record, please contact your website’s domain provider for assistance. The process varies depending on your provider, so they will be your best resource for assistance.
Important: Once set up your SPF, please contact us at firstname.lastname@example.org to validate and activate the user email.
After activation of the email for your account, you should be able to see this email from the drop-down senders list in your "reply as email" comments section. The integrated email will be the default selected one for the board where it is set to create new cards. With the business rules, you will also be able to use this email for automatic notifications to any user, 3rd party emails, and/or auto-replies back to the author of the card.