If you have encountered a problem in Kanbanize, there are some basic steps that you can perform to see if the issue would get resolved.
1) Make sure that you are using the latest version of your internet browser. For a list of supported browsers, refer to this article.
2) If the issue you are experiencing is a visual one and you have not used the Kanbanize tab for a while, the recommended thing to do would be to refresh/reload the page and see if the issue is still observed.
In some cases, various visual issues can be caused by stale (cached) browser data so if this is the case, you can try to force refresh the cache of your browser.
For most modern browsers and Windows/Linux operating systems, this can be done by pressing the following shortcuts on your keyboard (while you are on the Kanbanize page):
On MacOS, the identical shortcuts would be:
3) If the issue you are experiencing is related to performance (i.e. delay/slowness when performing certain actions), it would be recommended to first check for any local connectivity issues. If you are accessing Kanbanize via your corporate network, it might be worth checking with the relevant system/network administrators for any ongoing issues with the network or any additional security systems (firewalls, VPNs, web proxies, anti-virus software, etc.).
If the above suggestions have not helped and you are still experiencing any issues or difficulties with the system, do not hesitate to contact our Support team at firstname.lastname@example.org.